Terms and Conditions

Delivery of Services: Each service provided can be delivered either by; phone, internet, face-to-face or a combination, with the exception of the two experiences. Depending on the location of the client, the services to be provided may incur a traveling cost for face-to-face consultations. Refer to the Traveling Costs information.

Traveling Costs:If possible, a travel cost will not be passed on to clients. Services that are provided at a location further than 50 kilometres from Byron Bay please phone as I endeavour to avoid charging travelling costs. 

Payment: All prices are in Australian Dollars and all payments can be received by PayPal or Direct Deposit. For overseas clients, payment and the exchange rate is set by PayPal. Full payment is required prior to all services, with the exception of clients who have pre-arranged to make part payments. Part payments are to be paid by Direct Deposit and a minimum of 20% of the total price must be paid prior to the commencement of services.

Cancellation/Rescheduling and Refund Policy – Consultations and Experiences: Full refunds will be made if cancellation is received from the client, 48 hours in advance of the commencement time. A 50% refund will be made if cancellation is received 24 hours in advance of the commencement time. If cancellation is received in within 24 hours of the commencement date, there will be no refund. As life is busy and “things come up” and the client needs to reschedule, a minimum of 24 hours is required. All efforts will be made to accommodate the client to a mutually suitable time. If rescheduling is under 24 hours, there will be no refund. If Michelle Winrow – the authentic wellness coach is forced to cancel, payment will be refunded within five days and the client will be notified of the cancellation as soon as possible.

Cancellation/Rescheduling and Refund Policy – Programs and Workshops: Full refunds will be made if cancellation is received from the client, ten working days, in advance of the commencement date. A 50% refund will be made if cancellation is received from the client five working days in advance of the commencement date. If cancellation is received in within 24 hours of the commencement date, there will be no refund. As life is busy and “things come up” and the client needs to reschedule, a minimum of 24 hours is required. All efforts will be made to accommodate the client to a mutually suitable time. If rescheduling in under 24 hours, there will be no refund. If Michelle Winrow,  the authentic wellness coach is forced to cancel, payment will be refunded within five days and the client will be notified of the cancellation as soon as possible.

Dates: Requested dates for services are not guaranteed until the client completes the Booking Form and payment has been submitted. Once received an email and/or phone will confirm the booking.

Weather: Michelle Winrow, the authentic wellness coach operates in all weather, for the outdoor experiences. However, Michelle Winrow, the authentic wellness coach may amend the place or route of walks if weather circumstances require it. Walks may be canceled due to poor weather by mutual agreement. No costs are incurred by participants if this occurs.

Vouchers: Vouchers cannot be extended past their validity date of one year, however, they can be transferred to another person. At all times, the utmost date flexibility is maintained to redeem the vouchers.

Public Liability: To the extent permitted by law, Michelle Winrow – the authentic wellness coach disclaims liability for loss or damage sustained by any client or third party, whether to person or property, arising from services provided. Michelle Winrow – the authentic wellness coach has adequate insurance coverage and evidence of such coverage can be provided if requested.

Codes of Practice: Michelle Winrow – the authentic wellness coach is extremely serious about upholding ethical codes of practice. Please refer to the following information, if you don’t have time now, come back to it, as it will give you a further insight into the integrity, authenticity and ethical values that Michelle Winrow – the authentic wellness coach practices.